CORONAVIRUS -advice for visiting the vets. Updated 22nd May

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13/05/2020

The team at Ardmore would like to thank all our clients for their support during this time. Everyone has been so understanding of our changes to the normal way we work. 

The Royal College of Veterinary Surgeons, the veterinary governing body, along with the British Veterinary Association continue to review guidance for vets during the Covid-19 pandemic and we are updating our working practices following this advice and that of Public Health England. We will continue to update you via our website and Facebook page of any changes to ensure that we can continue to take care of you and your pets whilst at the same time, doing our very best to keep everybody safe. 

-Up until now we have been open on Sundays to support you all, to make collections for prescriptions easier to avoid travel but as we are getting busier and slowly returning to normal the team need the day to do maintenance work to ensure we can run smoothly for the rest of the week. 
From now on, on SUNDAYS our phone lines will be for EMERGENCIES ONLY via the mobile number. If you have a non urgent query please email reception@ardmorevets.co.uk or for prescription requests dispensary@ardmorevets.co.uk

We will be running a vaccination clinic on a Sunday but this is by invitation only. If you have a prescription to collect that has been pre paid you will also be able to collect on a Sunday still. Please remember our phone is now for arrivals for the vaccine clinic and pre paid prescription collections only. Please DO NOT call on a Sunday otherwise unless an emergency. A non urgent call could stop an emergency getting through.

We are currently working through March and April's vaccinations only along with new puppy and kitten vaccinations. If your pet was due in these months please call to book on 01787372588


 -Our Yeldham branch will be temporarily closed during the government ordered restrictions. This will allow us to work more effectively from our Sudbury  branch which will remain open for necessary, non-routine appointments and medication and food orders. During this lock-down period we are available 6 days a week on the Sudbury number 01787 372588 and our normal out of hours services, staffed by our own vets and nurses, is available on Sundays and when we are closed. We have organised our team to minimise the risks to them and to ensure there will always be staff here to treat your pets.


DO NOT TURN UP AT THE SUDBURY SURGERY WITHOUT CONTACTING US BY PHONE FIRST. 


And please use reception@ardmorevets.co.uk and dispensary@ardmorevets.co.uk for non-urgent queries and medication orders



We  remain here to assess your pet if you are worried about them or if they have  an illness or injury and we may still need to see your pet if currently on ongoing medication. However, to reduce face to face contact, some appointments may be done remotely over the phone or via Skype.


IF WE THINK IT IS NECESSARY TO SEE YOUR PET AND ARRANGE AN APPOINTMENT PLEASE FOLLOW THE ADVICE AS BELOW:

   - DO NOT to come to the practice if you are self isolating, or you or one of your family are unwell (have a fever or cough) or have potentially been in contact with an individual that has tested positive to COVID-19. Or have been to a high risk area.  This puts others at risk. If your pet needs to be seen please contact the surgery so we can work together to find a safe solution.

-  Please remember the general advice to wash your hands often and maintain social distancing. Wash your hands before and after coming to the practice and keep the 2metre social distancing when speaking with the member of staff dealing with you.

 -  Let our reception team know that you have arrived for an arranged appointment or arranged medication collection by making a quick phone call from your car. The vet will then  speak to you over the phone or come out to you when your appointment is due. They will speak to you about your pets problem before taking your pet into the practice whilst you wait in your car. We will return your pet and any medication once they have been examined and any in-consult treatment given. We are spacing appointments  to reduce numbers at the surgery at any one time. 

- Payment will be done over the phone at the end of the consultation.

 

REGARDING MEDICATION AND FOOD:

- If you are a Pet Health Club member we'll post your flea and worm treatment out free of charge when you are next due more treatment. For anyone not a member of our Pet Health Club please phone us or email to arrange posting or collection of treatments.

-  Please plan ahead particularly if you have a pet on long term medication. We are not anticipating supply issues but please try not to leave orders to less than a week before medications run out in case there are any delays. There is no need to 'bulk buy', we are unable to honour those orders and that would lead to more general shortages. 

-Ideally email orders for medication to dispensary@ardmorevets.co.uk  with your name, your pet's name, your address, the medication amount and current dose you are giving. Payment will be done over the phone when orders are ready and a collection time made, ideally a time that ensures unnecessary travel is limited. Medications and food are then collected from the box outside the reception door to minimise unnecessary contact.

 


Finally, we appreciate the adjustments in the way we have to work provides considerable change and inconvenience to all. We would like to thank you for your consideration both to our staff and to others attending our practice you have shown in the last few weeks of this outbreak. We will carry on offering the very best care and service that we possibly can for you and your pets. Take care, 

From all at Ardmore Vets

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